A New Approach to Resolving Property Disputes
In a field where legal disputes can often lead to prolonged and costly battles, Insley Ettienne is introducing a groundbreaking, relationship-driven approach to property mediation. As the founder of Cosil Solutions Limited, she leverages over 20 years of expertise to create effective, client-centered solutions. Through her innovative R.E.S.O.L.V.E. framework, she is transforming mediation into an accessible and efficient process—helping landlords, tenants, and property managers find amicable resolutions.
Her journey from corporate leadership to entrepreneurship is a testament to the power of mediation in property management.
From Social Housing to Entrepreneurship
Insley Ettienne’s journey into property mediation was shaped by her extensive career in social housing and dispute resolution. Beginning as an administrator, she climbed the ranks to become a senior housing officer, handling litigation cases on behalf of housing providers.
While working on legal cases, she discovered mediation as a more sustainable solution for resolving disputes. “The cost-effectiveness and confidentiality of mediation stood out to me,” Insley explains. “Litigation can take months, even years, and cost thousands of pounds. Mediation can resolve disputes in a fraction of that time and at a significantly lower cost.”
Realizing the inefficiencies of prolonged legal battles, she became certified in mediation and launched Cosil Solutions Limited—a firm dedicated to resolving disputes .
The R.E.S.O.L.V.E. Framework: A Game-Changer in Mediation
At the core of Insley Ettienne’s mediation practice is the R.E.S.O.L.V.E. framework, a structured approach to conflict resolution that prioritizes . Each step in the framework is designed to ensure structured, transparent, and fair conflict resolution:
R – Research & Understand: Thoroughly analyze the dispute from all perspectives.
E – Educate & Inform: Provide both parties with the legal and contractual context of their dispute.
S – Strategize Solutions: Develop practical, fair, and sustainable solutions.
O – Outline Options: Present viable alternatives that benefit both parties.
L – Listen & Negotiate: Facilitate open, respectful discussions.
V – Validate & Assess: Ensure proposed resolutions align with legal standards and fairness principles.
E – Empower Stakeholders: Equip clients with the knowledge and tools to prevent future conflicts and maintain positive relationships.
This approach not only resolves disputes efficiently but also fosters trust and collaboration in property management.
Overcoming Bias and Challenges as a Black Woman in Mediation
As a Black woman entrepreneur in a traditionally male-dominated industry, Insley has encountered subtle and overt challenges. “I once had a potential client engage with me based on my credentials,” she recalls. “But as soon as they heard my Caribbean accent, they questioned my expertise. Despite my qualifications, they awarded the contract to someone less experienced—someone I had trained.”
She acknowledges that racism in the UK often operates in subtle yet systemic ways, making it difficult to challenge. However, she has chosen to remain focused on her expertise, continuously proving her value through exceptional results and professionalism.
Mentorship, Legacy, and Family
Insley Ettienne credits her daughter as one of her greatest inspirations. “She sees me working late nights and early mornings, and she’s proud,” she says. “She’s even stepped in to help with admin work, learning valuable skills along the way.”
Her motivation goes beyond professional success—she is focused on creating generational wealth and leaving a legacy of resilience. By leading by example, she hopes to inspire and empower the next generation of entrepreneurs.
Balancing Business, Family, and Education
Running a business while maintaining a full-time job and studying for a master's degree is no easy feat. Insley attributes her success to strategic time management, discipline, and a strong support network.
“I dedicate time blocks for work, study, and family. It’s not about perfection—it’s about balance and being fully present in each role.”
Expanding the Impact: The Future of Cosil Solutions
Over the next five years, Insley Ettienne envisions Cosil Solutions Limited as a leading authority in property mediation. She aims to:
✔ Expand her services across the UK and the Caribbean.
✔ Increase public awareness about mediation as a primary dispute-resolution tool.
✔ Train and mentor new mediators, particularly from underrepresented communities.
✔ Work with local governments and housing associations to implement mediation-first policies.
Through education and advocacy, she hopes to shift the industry by making mediation the first choice rather than the last resort.
Advice for Aspiring Black Women Entrepreneurs
To young Black women pursuing entrepreneurship, Insley offers a powerful message of encouragement:
“Believe in your vision and never let doubt hold you back. Your experiences and perspectives are your greatest strengths. Build a strong network, invest in yourself, and trust the process. Challenges will come, but your perseverance, integrity, and drive will set you apart.”
She urges aspiring entrepreneurs to build strong networks, emphasizing that collective success is more powerful than competition. “There is enough room for all of us at the table,” she says. “Success is not about breaking barriers—it’s about creating that benefit our communities.”
Where to Find Insley Ettienne & Cosil Solutions
Website: www.cosilsolutions.co.uk
Instagram: https://www.instagram.com/cosilsolutions/
With her expertise and dedication, Insley Ettienne is reshaping the landscape of property mediation, proving that ethical dispute resolution can transform the industry for the better.
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